Privacy Policy

Last updated: 26 July 2026

BJL Kitchens respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we collect it, how we use it and the rights you have.

BJL Kitchens is an online kitchen supply business based in Southport, United Kingdom.

For the purposes of UK data protection law, BJL Kitchens is the data controller responsible for the personal information collected through this website.

For privacy enquiries, please contact:

Email: sales@bjlkitchens.co.uk
Telephone: 07907 940 514
Website: bJLkitchens.co.uk

We may collect personal information when you contact us, request a quotation, place an order, use our website or communicate with us.

This may include:

• Your name 
• Your address and postcode 
• Your email address 
• Your telephone number 
• Details about your kitchen project 
• Measurements, plans, photographs and design preferences 
• Order, delivery and payment information 
• Copies of messages and correspondence 
• Website usage information, including your IP address, browser and device type 

We do not usually collect or store your full payment card details. Payments may be processed securely by third-party payment providers.

We may use your personal information to:

• Respond to questions and quotation requests 
• Discuss, prepare and manage your kitchen order 
• Arrange design, supply, delivery or fitting services 
• Process payments and maintain financial records 
• Communicate with you about your order 
• Provide customer service and deal with complaints 
• Improve our website, products and services 
• Prevent fraud and protect our business 
• Meet our legal, tax and accounting obligations 
• Send marketing communications where permitted 

We only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may be:

• Contract - when we need your information to provide a quotation, process an order or supply services 
• Legal obligation - when we must keep records or comply with the law 
• Legitimate interests - when reasonably necessary to operate, protect and improve our business 
• Consent - where you have agreed to receive marketing or allow non-essential cookies 

You can withdraw your consent at any time.

We may contact you about BJL Kitchens products, services and offers where you have agreed to receive marketing or where the law otherwise permits us to do so.

You can stop receiving marketing messages at any time by using the unsubscribe option in the message or contacting us directly.

We may share relevant personal information with trusted organisations that help us provide our services, including:

• Kitchen manufacturers and suppliers 
• Delivery companies 
• Kitchen fitters and other approved contractors 
• Payment providers 
• Website, email and IT service providers 
• Accountants, insurers and professional advisers 
• Government bodies, regulators or law enforcement where legally required 

We only share information that is reasonably necessary for the relevant purpose. We do not sell your personal information.

Some of our website, email, analytics or technology providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate legal safeguards are in place to protect your information.

We keep personal information only for as long as reasonably necessary.

Quotation and general enquiry information may normally be kept for up to two years following the last contact. Customer, order, invoice and payment records may be retained for up to seven years to meet legal, tax, accounting and warranty requirements.

Some information may be retained for longer where there is an ongoing dispute, legal requirement or valid business reason.

Our website may use cookies and similar technologies to make the website work, remember your preferences, measure website use and support advertising.

Essential cookies may be used without consent where they are necessary for the website to function. Non-essential cookies, including analytics or advertising cookies, should only be used after you have made a choice through the website’s cookie banner.

You can change your cookie choices through your browser or the cookie settings available on the website.

A privacy policy alone is not sufficient to obtain consent for non-essential cookies. The website should also have a suitable cookie banner that allows visitors to accept or reject them. 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or method of electronic communication can be guaranteed to be completely secure.

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you 
• Ask us to correct inaccurate or incomplete information 
• Ask us to delete your information 
• Ask us to restrict how your information is used 
• Object to certain uses of your information 
• Ask us to transfer information to another organisation 
• Withdraw consent where we rely on consent 

These rights can depend on the lawful basis being used and may not apply in every situation. 

To exercise your rights, contact us using the details shown above.

Please contact BJL Kitchens first if you have concerns about how your personal information has been handled. We will investigate and try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Our website may contain links to websites operated by other organisations. BJL Kitchens is not responsible for the privacy practices or content of those external websites.

We may update this privacy policy when our services, website technology or legal responsibilities change. The latest version will always be published on this page.

Before publishing it, replace the email and telephone placeholders and confirm which analytics, advertising, payment, website-chat and contact-form services the site uses. The policy should name or accurately describe those providers. The ICO recommends that a privacy notice explain why information is used, how long it is kept, who it is shared with and which lawful basis applies.